Terms of Service

1. Eligibility & User Accounts

To use Borrow Nearby, you must be at least 18 years old and capable of entering into legally binding agreements. You agree to provide accurate, current, and verified information during registration and keep your account profile up to date.

2. End User License Agreement (EULA) & User-Generated Content (UGC)

Borrow Nearby provides a platform where users can post item listings, upload condition photos, and exchange messages with neighbors. By accessing or using the platform, you agree to the following terms governing user-generated content:

• Zero Tolerance: There is absolutely no tolerance for objectionable content or abusive users. Prohibited content includes hate speech, harassment, threats, explicit or sexually suggestive materials, scams, and listings for illegal or hazardous goods.
• Content Filtering: All listings, images, and descriptions are subject to proactive filtering and moderation.
• User Flagging & Reporting: Users can flag any objectionable listing, chat message, or user profile at any time directly through the in-app reporting button ().
• User Blocking & Instant Removal: Users can block any abusive individual at any time. When a user is blocked, their listings and messages are instantly removed from the blocker's feed and chat views, and a notification is dispatched to our trust and safety team.
• 24-Hour Moderation Enforcement SLA: Borrow Nearby commits to investigating all flagged content and user reports within 24 hours. Objectionable content will be permanently deleted, and the offending user will be ejected (banned) from the service immediately upon review.

3. Item Listings & Lending Guidelines

• Ownership: You may only list items that you legally own and are entitled to share.
• Prohibited Goods: Firearms, weapons, hazardous materials, illegal substances, and stolen property are strictly disallowed and subject to immediate account termination and legal reporting.
• Accurate Details: Lenders must accurately specify functionality, condition, and any required safety precautions.

4. Borrowing Responsibilities & Security Deposits

• Dual OTP Handover: Borrowers and lenders must inspect gear together and verify the 4-digit code in the app.
• Duty of Care: Borrowers must return gear in the same working condition as received, normal wear and tear excepted.
• Timely Return: Items must be returned by the agreed booking end time. Late returns may incur standard daily rental fees.
• Security Deposits: If a refundable security deposit is specified by the lender, it is settled directly upon item handover.

5. Payments & Peer-to-Peer Settlement

Rental amounts and deposits are settled directly between members (Cash or direct UPI) upon item inspection and 4-digit OTP handover verification. Zero intermediary commissions are deducted.

6. Disputes & Damage Claims

In the rare event of item damage or non-return, either party may raise a dispute within the app within 24 hours of scheduled return with photo evidence. Borrow Nearby arbitrates claims based on uploaded condition records.

7. Account Termination

You may delete your account and personal data at any time in the app or via our Account Deletion Page.