Customer Care & Trust Operations

Support Center

Available 24/7 • Direct Developer Support • Resolution SLA: < 24 Hours

Email Support

For general queries, account assistance, technical issues, or platform inquiries:

support@borrownearby.in

Trust & Safety Team

To report objectionable content, abusive users, urgent safety concerns, or dispute escalation:

safety@borrownearby.in

User Safety & 24-Hour Moderation Commitment

Borrow Nearby maintains a strict Zero Tolerance Policy for objectionable content, harassment, hate speech, inappropriate media, and abusive users.

In-App Flagging: You can report any listing or chat message instantly via the menu button ().
Instant Blocking: Blocking any user immediately removes their listings and messages from your feed and alerts our moderation team.
24-Hour Action Guarantee: Our safety team investigates and acts on all reported content and abusive user violations within 24 hours by removing offending content and permanently ejecting the responsible party.

Help & Resolution Guides

How the 4-Digit Dual OTP Handover Works

When meeting a neighbor for item handover, both parties must inspect the gear's functionality and capture condition photos. The borrower provides a unique 4-digit verification code to the lender to initiate the active rental. When returning, the lender confirms receipt with a return code to close the booking cleanly.

How to Raise a Booking Dispute or Claim Damage

If an item is damaged or not returned as agreed, open the booking details screen and tap "Raise Dispute" within 24 hours of scheduled return. Upload clear photos of the issue. Our arbitration team will review the pre-handover photo records and guide both parties to a fair resolution.

Account & Personal Data Deletion

You have the right to erase your account and all associated personal data at any time. You can do this directly from the app under Profile → Delete Account, or submit a request directly via our Account Deletion Page.

Frequently Asked Questions

On any listing detail screen or active chat screen, tap the three dots () in the top right corner and select "Report Listing" or "Report User". Choose the violation reason and provide details. You can also tap "Block User" to immediately remove their content from your view.

Our trust & safety team receives instant notification and reviews the flagged content within 24 hours. If a violation of our community standards or EULA is found, the content is permanently deleted and the offender's account is permanently terminated.

Yes. Security deposits are returned immediately upon successful item inspection and verification of return OTP. Cancellations prior to handover confirmation are refunded in full.

Still need assistance?

Our engineering and support team responds to all inquiries in under 24 hours.

Contact Support Team